Most business owners probably don’t think about pest control until they see the tell-tale signs of a pest problem. Our team understands how stressful the predicament can be! While you know you need a long-term solution — and fast — it’s not enough to dial the first number you come across. You must partner with pest control specialists that have you and your commercial property’s best interest in mind, professionals who will stand behind their work and exude the utmost professionalism every step of the way.
When you’re looking to hire a company for professional pest control, consider the following important questions:
How Long Have You Been in Business?
For better or worse, the pest control industry attracts many entrepreneurs. While some are dedicated to helping customers with superior services, others may have limited to no experience serving commercial properties like yours. That’s why it’s essential to ask a potential extermination company about their years of expertise from the get-go. At Total Extermination, we’ve been protecting businesses and homes since 2004.
What Companies Like Mine Do You Service?
Pest control companies are a dime a dozen, and not all of them have a specialty. Managing a commercial property is a substantial undertaking, so you want to ensure when hiring a pest control company that whoever you take up specializes in pest management for environments just like yours — whether that be an office building, restaurant, warehouse, or other facility. We understand the need to partner with an experienced pest control company, and are proud to work with all types of businesses and industries across NJ and NY.
Are You Licensed, Bonded, and Insured?
When it comes to pest control services, you need a credible partner. Ask if pest control technicians are licensed or certified by the state and other applicable agencies. Moreover, do not assume they are covered by liability insurance — you don’t want to be footing the bill for their mistakes. Total Extermination is proud to be insured in both New Jersey and New Yor
What Kind of Training Have Your Specialists Completed?
While the idea of pests may seem to be a nuisance as old as time, the technology in which to combat pest infestations is rapidly evolving. As such, you want to partner with a team that prioritizes ongoing education. While you’re speaking with technicians, you may want to inquire about background screening and safety protocols as well. Our team attends frequent, ongoing training, working with some of the pest control industry’s most respected entomologists. We’re also a QualityPro and GreenPro company, which is the standard of excellence for pest control companies across the US.
What Pest Control Treatment(s) Does My Commercial Property Need, and Why?
You may have conducted some research on the problem at hand, but by no means would you consider yourself a pest control expert. To gauge a company’s expertise in handling the pest issue plaguing your business, technicians should be able to address the following:
- How common is this pest for the area?
- How long have the pests been present?
- Is the insect an adult or another stage of life?
- What is the risk of them coming back?
- Is there any structural damage present?
- How long will it take to eliminate the infestation?
- How “green” are your company’s products and techniques?
Asking these sorts of questions is fair game when it comes to a reputable company. When you feel like you trust the person you’re speaking to and have a good grasp on what you can expect moving forward, you’re one step closer to choosing a pest control company that will do you right.
How Do You Communicate With Customers?
Pest control companies need to deliver on effective solutions — but their customer service and emphasis on effective communication is a huge determining factor when it comes to moving forward with one. Franchise operations or big brand companies most likely defer customer outreach to a customer service department to field calls and queries; this can slow down essential communication should you need to get in touch as soon as possible.
Also, ask about their availability for off-hours, including nights and weekends. Will someone be there to take the call, or will it get lost in the shuffle of requests piling up when nobody’s there? Fortunately, our team knows that when it comes to pest control, time is of the essence; our staff is always standing by to pick up your call. At Total Extermination, we are available 24/7 and dedicated to guaranteeing results each and every time.
What Documentation Do You Provide?
Consult with your prospect about how they record their services, pest activity, as well as any product applications. Make sure they can give you copies of everything, especially if pest control is included in third-party audits. Fortunately, our team creates customized reports with pictures and all the information you need.
Contact Our Family-Owned Pest Control Company
When considering all the questions you should ask before hiring a pest control company, know that your intent to partner with a trusted organization is a virtuous pursuit and one we don’t take lightly. Our company has what it takes to tackle all of your commercial property’s pest woes with ease. For more information about our services for residential and commercial properties, reach out to us today.